Frequently asked questions

Each processed image costs 1 credit. Virtual twilight conversions also cost 1 credit per image. Bracket merging is included in processing — you are not charged separately for the merge step.

Yes. Every new account starts with 30 free credits — enough to process a small listing and try the full workflow before purchasing more.

No. RE•HDR is pay-as-you-go. Buy credits when you need them at $0.29 per credit (minimum purchase of 10 credits). Credits do not expire.

You can upload single exposures or 3-image bracket sets. When uploading brackets, select the bracket type and RE•HDR automatically groups exposures, merges them with our HDR merge, and enhances them with our AI.

Most property batches are processed within 24 hours. Your dashboard updates automatically when your images are ready.

Virtual Twilight converts a daytime exterior photo into a dusk/twilight version using our AI. The original image is preserved — a new twilight version is added alongside it. Each conversion costs 1 credit.

Yes. When downloading a property ZIP, you can optionally include MLS-sized copies resized to 2048px on the long side, alongside full-resolution originals.

RE•HDR accepts common photo formats including JPEG and HEIC. Upload your files in bulk via the property upload page — bracket grouping is handled automatically based on your selected bracket type.

There is no limit on the number of properties you can create. Each property is organized by address with its own upload, processing status, and download.

Email us at [email protected] and we will get back to you as soon as possible.